Case Study, Condé Nast

WIRED, Engagement

WIRED, Engagement

I partnered closely with the WIRED editorial team to improve their digital product experience—focusing on driving engagement to increase revenue through subscription growth, product recommendations, and sponsored content.

I partnered closely with the WIRED editorial team to improve their digital product experience—focusing on driving engagement to increase revenue through subscription growth, product recommendations, and sponsored content.

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Outcomes

Established a UX strategy that supported new areas of editorial coverage and revenue generation.

Redesigned the WIRED homepage to better align with user-needs, editorial workflows, and business objectives

Developed a new, global product strategy in support of new areas of editorial coverage and revenue generation.

Launched the first marketing landing page for the brand—aligning stakeholders and editorial teams on value proposition and overall messaging

Challenge

First introduced in the early 90’s, WIRED has remained a relevant and lauded pioneer of tech journalism.

Refreshed under new senior leadership, the publication began to evolve its editorial strategy in an effort to provide more utility to its readers and grow its audience for digital subscriptions. Editors began to invest more time in the production of product reviews, how-to’s, and buying guides, while simultaneously ramping up its flagship stories and news coverage before launching a digital paywall around 2019.

The strategy was producing results, but there was room for improvement. WIRED’s new content strategy was not adequately supported digitally. The experience lacked a cohesive approach that created challenges for editors and readers: Readers struggled to find content they were looking for and had misguided perspectives on what WIRED’s journalistic focus was. Editors found many of the page templates inadequate and were forced to hack together existing on-page components to support their objectives. Overall, the brand’s digital subscription conversion rates were lower than others in the portfolio.

Working closely with the director of product and the publication's senior leadership, we set out to transform the digital experience into a unified product that aimed to improve all measures of the business and better showcase the high quality journalism WIRED is known for.

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Page Improvements

We began our work with page level enhancements because of their immediate impact to readers, their relative ease of implementation, and the opportunity it provided to build trust with the team through rapid delivery.

In a series of workshops, we worked with both senior editors and content producers to better understand the core offering of each type of content. In these workshops, we reviewed all elements on current page templates to better understand existing shortcomings. The output of this exercise was clarity on the function of elements on the page, a list of requests from staff that would improve their workflows, and new hypotheses around user behavior.

With a focus on the most under-served content types (product guides, how-to’s, and reviews), we began to evolve page templates with new components tailored to reader needs.

We also examined reader journeys through content recommendations and established a framework that aimed to drive readers to more relevant and distinctive content while on the page.

Over the course of a year we shipped several improved experiences, including product recommendation components, long-form and serialized story templates, hub pages, and improved inline newsletter sign-up flows.

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Redesigning the Homepage

Untouched for many years, the homepage was a major pain-point for editors and readers. The design, a static and visually composed grid, created challenges for content producers who wanted to highlight more than one big story at a time. Stories lacked context and were generally represented by tiny thumbnails, it was stylistically attached to a previous iteration of the magazine, and mobile responsiveness was poor.

A mandate to migrate the product onto a new front-end platform presented an opportunity to thoughtfully address many known issues, while introducing new features and components that we believed would improve the reader experience and increase repeat visitation.

We kicked off the project by reviewing on-site metrics, gathering existing research, and surveying editorial staff. We then formulated a simple and communicable objective and drafted design principles to share with the team.

To ensure alignment across stakeholders we worked collaboratively to refine our messaging and facilitated workshops with the edit team to identify resonant strategies before drafting concepts.

Conceptually, we created two distinct homepage directions based on hypotheses about content discovery and reader needs. Our research team conducted interviews with a broad sampling of WIRED readers to understand what elements resonated with the audience, what was confusing, and what was ignored or misunderstood. The final direction featured a more organized and predictable page architecture, an emphasis on content density, and new tags that helped to clearly indicate the length of stories.

Once we had refined the direction, we worked closely and iteratively with the creative director to integrate the brand’s unique visual language and ensure that the final design was something that the creative team felt proud of.

Our work resulted in a homepage that felt uniquely WIRED, and subsequently introduced many components and features to the design system that could then be extended to other publications.

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Marketing Touchpoints

In addition to reader experiences, we also spent some time examining the reader-to-subscriber journey. Analysis revealed that the majority of on-site subscriptions would occur after readers returned to a subscription order form via direct link on the global nav many times in a short timeframe—regardless of the number of articles they had engaged with in the last 30 days. Each unconverted visit to the order form left a chance for abandonment, likely depressing overall conversions.

Generally lacking a clear value proposition, marketing touch-points on WIRED's site were essentially order forms advertising various promotional deals or gifts with purchase to drive conversion. We hypothesized that readers were returning to the order form seeking additional context and reassurance before making the commitment.

In an experiment, we partnered with the editorial and marketing teams to write value propositions for the product, then utilized reader surveys produced by our research team to hone in on resonant language. We used this data to develop a more content-driven marketing page that could also serve as a hub for the most recent high performing stories. We repurposed a largely abandoned marketing URL to redirect to the new marketing page, and created paths in-line and on paywall components for select stories to drive traffic.

Conclusion

[We spent a lot of time and company resources in a way that was professionally responsible.]

Team:
Nelson Wallace, Design Lead
Hillary Lai, Designer
Jeffrey Rodriguez, Designer,
Zac Frank, Director of Product

Nelson Wallace · 2025